Every product in our shop is a digital file. Nothing is shipped, and there are no shipping costs.
What you receive
You receive the files listed on the product page. Most products are PDF files. Some come packed in a ZIP file, which you unzip on your computer or tablet before importing the PDF. Some planners also include links inside the PDF to download extra items such as stickers or covers.
When it arrives
Your download link is sent by email right after your payment goes through. You can also download your files from your account at once.
Where to find your files
Use the download link in your order email, or log in and open My account, Downloads. You can download your files again at any time, with no download limit and no expiry date.
Before you buy
Each product page lists the apps and devices the product was made for. Please check that your app opens PDF files and that your device is on the list. Our Help Center has setup guides for GoodNotes, Notability and OneNote.
If the email does not arrive
- Check your spam, junk or promotions folder.
- Check that you typed your email address correctly at checkout.
- Log in to your account and download your files from Downloads.
- If you still cannot find them, write to us with your order number.
If a download does not work
Try a different browser, or download on a computer and move the file to your tablet. If a file is damaged, will not open or does not match its description, contact us and we will fix it or send you a replacement. If we cannot fix the file or send a working replacement, we refund that product.
Refunds
Because files are delivered right away and cannot be returned, all sales are final. See our Refund Policy.
Contact
Email [email protected] with your order number, or use our contact form.
